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Returns
There are a few important things to keep in mind when returning a product you have purchased from Dervish Online Store:
Please ensure that the item you are returning is repacked with the original invoice/receipt.
We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defective product at help@dervishonline.com or calling us at 0321-8925965 (Mon to Fri 11 am-4 pm and Sat 12 pm-3 pm) within 24 hours from the date you received your order.
Please note that the product must be unused with the price tag attached. Once our team has reviewed the defective product, an exchange will be offered for the same amount.
Order Cancellation
You may cancel your order any time before the order is processed by calling us at 0321-8925965 (Mon to Fri 11 am-4 pm and Sat 12 pm-3 pm).
Please note that the order can not be canceled once the order is dispatched, which is usually within a few hours of you placing the order. The Return and Exchange Policy will apply once the product is shipped.
Dervish Online Store may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors, previous undelivered orders to the customer or if we are not able to get in touch with the customer using the information given which placing the order.
Refund Policy
You reserve the right to demand replacement/refund for incorrect or damaged item(s). If you choose a replacement, we will deliver such item(s) free of charge. However, if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 3-5 days of receiving the damaged/ incorrect order back.